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Food to order

I am having problems with the website

Can I order Food to Order products with my Groceries online order?

The product I want to order is unavailable

Can I get my order delivered?

Where can I collect my order?

Where do I collect my order in store?

What time can I collect my order?

How can I cancel my order?

Can I get a refund?

Can I earn or spend Nectar points on these orders?

How soon can I collect an order after placing it online?

Is there a minimum order amount?

Do I need to pay to collect?

I have selected my collection date, but not all of the items are available?

Are there bulk order restrictions?

Will I receive an email confirmation for my order?

Can I get a receipt for my order?

I need to update my account

I’m not happy with my order, what can I do?

Where’s my refund?

Will I get a carrier bag with my order?

I still need help

Christmas Food to order

Tell me more about Christmas food to order

Why are some Christmas products unavailable to add to my basket?

Can I add products from outside the Christmas category to my Christmas food order?

Can I order items from Christmas or Food to order with my Sainsbury's Groceries order?

Where can I collect my Christmas Food order?

Can I amend or cancel my order?

Can I get my Christmas food order delivered?

Can I earn or spend Nectar points on my Christmas Food to order?

When can I collect my Christmas food order?

Do I need to pay to collect my Christmas order?

Can I cancel my Christmas order & get a refund for my deposit?

Can I amend my Christmas food order?

Is there a minimum order amount for Christmas food orders?

Tell me more about how the deposit works

Will I get a carrier bag with my order?

Can I pay for other items from Sainsbury's when I collect my Christmas food order?

Can I use SmartShop in store to pay for my order once collected?

Will I get everything I see in the product pictures?

Will product prices change between me placing and collecting my order?

I am having problems with the website

Need to contact us?

Call us free on:
0330 123 1129
Monday - Sunday 8:00am - 11:30pm
Lines are closed Christmas day and Boxing day